Shipping & Returns
1. Free Worldwide Shipping — How It Works
| Region | Typical Carrier(s) | Transit Time* | Cost |
|---|---|---|---|
| North America | USPS / UPS / FedEx | 3 – 7 business days | Free |
| Europe & UK | DPD / Royal Mail / DHL | 5 – 9 business days | Free |
| Asia–Pacific | SF Express / EMS | 6 – 10 business days | Free |
| Rest of World | DHL Express | 7 – 14 business days | Free |
*Customs inspections, extreme weather, strikes, or pandemic controls may extend delivery times. We will actively liaise with carriers but are not liable for indirect losses arising from such delays.
Our shipping edge:
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Inventory split across USA, EU, and Hong Kong warehouses shortens routes.
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Pre-cleared bulk imports reduce customs hold-ups.
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End-to-end tracking with real-time SMS/e-mail updates.
2. 14-Day “No-Questions-Asked” Return Policy
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You may return any eligible item within 14 calendar days of delivery for a full refund.
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Items must be unused, unwashed, and in original packaging with tags intact.
Buyer pays return postage. Select any trackable service and keep the receipt.
3. Simple Refund Process
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Request an RMA – E-mail [email protected] with the order #.
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Ship your return – Write the RMA on the label and send it back.
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Quality check – Completed within 2 business days of arrival.
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Refund issued – See timelines below.
| Payment Method | Refund Route | Time to Reach You* |
|---|---|---|
| PayPal | Original PayPal account | 14 days (up to 30 days where local law requires) |
| Visa / Mastercard / Amex / UnionPay | Same card | 5 – 14 business days |
| Apple Pay / Google Pay | Same wallet | Up to 10 business days |
| Shop Pay / Klarna / Afterpay | Same provider | Provider’s standard timeline |
*Clock starts the day we confirm your return has passed inspection.
Refunds are always sent via the original payment channel and in the same currency you used at checkout (to avoid FX losses). Expect a minimum 14-day bank/processor clearing period even after we release the funds.
4. Multi-Currency & Payment Options
We accept and refund in EUR,GBP,USD,etc. currencies. Supported gateways include:
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PayPal
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Credit/Debit Cards (Visa, Mastercard, Amex, UnionPay)
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Wallets (Apple Pay, Google Pay)
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Buy-Now-Pay-Later (Shop Pay Installments, Klarna, Afterpay where available)
Need Assistance?
Customer Support is online 7 days a week.
E-mail: [email protected]
Phone / WhatsApp: +852-98709453 (09:00–18:00 PST)